Terms of service
Welcome to Eulah. By accessing or using eulahskin.com (the "Site") and purchasing products from us, you agree to be bound by the following Terms of Service (the "Terms"). Please read these Terms carefully before using our Site.
1. Overview
This Site is operated by Alfred Franks and Bartlett PLC, trading as Eulah, registered in England and Wales under company number 02937270. Our registered office is Ground Floor Cooper House, 316 Regents Park Road, London, N3 2JX. Our trading address is AFB House, Alban Park, Hatfield Road, Hertfordshire, AL4 0JJ.
By visiting our Site or purchasing from us, you engage in our "Service" and agree to comply with these Terms, including any additional policies referenced here or available within the Shopify platform.
Our Site is hosted on Shopify Inc.
2. Online Store Terms
You may not use our products for any illegal or unauthorised purposes or violate any laws in your jurisdiction when using the Service.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that any content you submit (excluding payment information) may be transferred unencrypted across networks. Payment details are always encrypted via Shopify's payment infrastructure.
4. Accuracy, Completeness and Timeliness of Information
We are not responsible if information on this Site is inaccurate, incomplete or outdated. The material is provided for general information only and should not be relied upon as the sole basis for decisions.
Our products are cosmetic skincare products and nothing on this Site is intended as medical advice. If you have a skin condition, allergy or sensitivity, please check the ingredients and patch test before use. Consult a healthcare professional if you have any concerns.
5. Modifications to the Service and Prices
We reserve the right to change prices for our products without notice. We reserve the right to modify or discontinue the Service at any time without liability.
6. Products or Services
Certain products may be available exclusively online. We make every effort to display product colours and images accurately, but cannot guarantee your device's display accuracy. We may limit quantities, discontinue items or change product descriptions at any time.
We currently deliver to UK addresses only. Delivery charges and timings are set out on our Site at the time of order.
7. Billing and Account Information
We reserve the right to refuse any order. You agree to provide current, complete and accurate purchase and account information. Your order may be limited, cancelled or modified if we suspect fraud or unauthorised activity.
8. Third-Party Tools and Services
We may provide access to third-party tools or integrations (including Shopify apps) over which we have no control. Your use of these tools is entirely at your own risk and subject to the terms of their respective providers.
9. Third-Party Links
Links on this Site may direct you to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials.
10. User Comments, Feedback and Submissions
If you submit comments, suggestions or feedback, you grant us the right to use, edit, copy, publish or distribute them without restriction. We are not obliged to maintain comments in confidence or pay compensation.
11. Personal Information
Your submission of personal information is governed by our Privacy Policy, available at eulahskin.com.
12. Errors, Inaccuracies and Omissions
Occasionally there may be errors in product descriptions, pricing, promotions, shipping times, availability or other details. We reserve the right to correct these at any time and to cancel or modify orders where necessary.
13. Prohibited Uses
You may not use the Site or its content for:
• unlawful purposes
• infringing others' rights
• uploading viruses or harmful code
• spamming or phishing
• interfering with website security or performance
We reserve the right to terminate your use of the Service for violating these rules.
14. Disclaimer of Warranties
The Site and all products and services provided are offered "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, secure or error-free use of the Service.
15. Limitation of Liability
We are not liable for any direct, indirect, incidental, punitive or consequential damages arising from your use of the Site or products purchased from it, except where prohibited by law. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded under the laws of England and Wales.
16. Indemnification
You agree to indemnify, defend and hold harmless Alfred Franks and Bartlett PLC, trading as Eulah, and our officers, employees and partners from any claims arising from your breach of these Terms or your misuse of the Service.
17. Severability
If any part of these Terms is found unlawful or unenforceable, the remaining provisions will still apply.
18. Termination
These Terms remain effective unless terminated by either you or us. We may terminate this agreement at any time if you fail to comply with these Terms.
19. Entire Agreement
These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and us regarding the Service.
20. Governing Law
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.
21. Contact
Questions about these Terms should be sent to us at:
Eulah, AFB House, Alban Park, Hatfield Road, Hertfordshire, AL4 0JJ
Last updated: 14 September 2026
